IT Operations Employee (m/f/d)

Your responsibilities:

- Ensuring stable and service-oriented 1st-level support for our DACH locations
- Receiving, analyzing, prioritizing, and independently processing incidents and service requests
- Qualified escalation of more complex issues, including documentation, to 2nd-level support
- Installation, configuration, and maintenance of hardware and software (Windows clients, standard software)
- Troubleshooting and resolving issues with desktop, notebook, printer, and peripheral devices
- Creating, maintaining, and managing user and permission structures in Microsoft Active Directory - Supporting the administration of server and network components
- Maintaining, expanding, and continuously improving IT documentation

What sets you apart:
- Completed IT training (e.g., IT specialist) or comparable practical experience
- Very good knowledge of Windows clients and Microsoft 365 and experience with end-user hardware (laptops, printers, mobile devices) - Ideally, experience with ticketing systems (e.g., Jira) and initial exposure to server, network, or Monitoring topics
- Strong service and solution orientation as well as enjoyment of working with users
- Structured, independent work style and good communication skills
- Very good German and good English skills

What we offer you:
- Flat hierarchies and a first-name basis culture
- Modern working environment and a company culture that you can actively shape and contribute to with your ideas
- Coaching and training for your professional and personal development
- Company canteen and free drinks (water, coffee and tea) as well as fruit
- Flexible working hours, gym subsidy, bicycle leasing and many other benefits

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